PAYMENT POLICY: We happily accept payment through our store including Visa, Mastercard, American Express and Discover. Please note that orders will not be placed in our fabrication schedule until your order has been purchased. Payment must be paid in full to place your order. Unfortunately we do not offer a deposit or down payment schedule.Sales tax is only charged to South Carolina residents.
Order cancellations can be made within THREE DAYS of the date you placed your order. Unfortunately no cancellations can be made after this time frame due to the fluctuating nature of our schedule and the possibility of work having begun on your order. This is firm.
It is very important to note that we will ship your order to the address listed in your order details by you during checkout and cannot be held responsible for an inaccurate shipping address. Even if we've shipped to a different address for a prior order, we can only go by the information provided with your current order. If a change is needed to be made to a shipping address for a DRAPERY order, this must be made within five days of your order.
SHIPPING POLICY: Drapery orders ship Fedex Ground and follow our current estimated lead time stated on our website.We'll notify you of your order shipping as soon as we have your tracking number available and will update it via our online order system. You should receive a notification via email with tracking information included.
Our draperies come packaged in a sturdy box with durable tape and sealed in plastic to ensure safety during the shipping process. Shipping insurance comes standard on all orders and covers up to $400 (based on product value). If you would prefer for your order to be fully insured, please let us know as a signature will be required for you to receive your package. Please note that additional shipping cost may also apply.
INTERNATIONAL ORDERS: We ship internationally! For orders outside of the U.S. or Canada, please message us for shipping rates. Please also include order details (size and quantity).
CUSTOMS FEES FOR INTERNATIONAL ORDERS: Any customs fees or taxes is to be covered by the customer and not to be at the expense of Martha & Ash. Please note that we do not receive any of this information when shipping international orders and cannot estimate your taxes for you.**Seller will not be responsible for damages or lost items during the delivery process.**
REFUND POLICY: All products are created in our shop free of smoke or odors and made meeting high-end industry standards.
Variations in items: If you have any concerns, please contact us within THREE DAYS of receipt of product. We cannot offer any responsibility for items left in shipping boxes past three days. We will handle them on a case by case basis. Unfortunately, WE DO NOT OFFER RETURNS. Your happiness in our products is important to us! But please note that if there is a problem with the product that is beyond our control, (how you care for the product once it is in your hands, natural color variation of the textiles including interwoven threads) we do not offer returns. In some cases, fabric can be affected by climate including a change in the temperature or moisture and cause the panels to lengthen or shorten. Since we have no control over this, we cannot offer returns on products that are not exactly the length listed. This is just the nature of fabrics and soft goods. We will offer an alteration of the panels of up to 1" with shipping costs required to be paid for by the customer.
Caring for your items: Please refer to the care instructions included with your order and here on our website. Please note that Martha & Ash cannot be held responsible in any capacity for the way that you care for your items once received. This includes possible shrinking and stretching of your items due to over steaming and ironing as well as conditions of your home that are beyond our control (vents below drapery panels, etc.).
Color Samples: We offer fabric samples for all of our items and strongly suggest that you request them before purchase of our items. Please note that our general samples are not necessarily from our current stock. If a color is needing to be match very closely, it is important that you request a sample of our CURRENT DYE LOT to confirm that our current stock will work for your space. We FIRMLY do not accept returns based on expectation of color.Please:Review your order and make sure all details are listed and correct. This includes color choice, header choice, lining choice and all other details necessary for your order. Any inaccurate details selected by you at your time of ordering is the responsibility of the customer and not at the fault of Martha & Ash.
Sale and Custom Orders: We do not accent returns/exchanges on items bought on Sale or during a Promotion. We also do not accept returns/exchanges on ANY ORDERS.
Possibility of Sun Bleaching in fabrics: Please note that Martha & Ash cannot be held accountable for the effects of the sun on the fabrics used in our products. Ultimately, the toll of the sun on fabrics is an inevitable process that cannot be avoided regardless of the fabric. We always recommend using blackout lining to prevent fading of fabric from the harsh sun that comes through windows but the backside of the drapery hems do have the potential of becoming faded. Also, if you choose to use cotton lining, the front of the drapery will ultimately be exposed to the sun resulting from the allowance of light to shine trough the panel. Please note that this is not due to any lack of quality in our fabrics. Please get in touch with any questions about this!
Suggestions: Please note that while we are happy to make suggestions at your request, Martha & Ash is not to be held responsible for what you ultimately choose to purchase.
FABRICATION TECHNIQUES: We fabricate our pillow covers to not have that "dog-earred" effect where the corners go up into extreme points. This may make your pillow cover appear not square when flat, but when stuffed it looks perfect! All of the images of our pillows are made with these tilted corners. If you prefer your pillow to be completely square and would like the extremely pointed look, we must know this before we make your pillow. WE WILL NOT ACCEPT RETURNS/EXCHANGES BASED ON THIS.
TRIM APPLICATION: We apply our tape trims using a strong trim adhesive as is industry standard. We DO NOT top stitch our trims down on our drapery panels for many reasons. If you'd prefer your trim to be stitched, we offer a hand stitching service at an additional cost. Please inquire if interested. We do not accept drapery panels back to modify trim application if not noted before purchase. Thanks for understanding.