Return Policy
Thank you for choosing us for your custom soft good needs. Every item we create is made to order according to the measurements, fabric, style, and specifications you provide.
Because each order is uniquely crafted, all sales are final.
Returns
We do not accept returns or exchanges on custom-made items unless the product arrives damaged or contains a defect.
Refunds
Refunds are not available for:
● Incorrect measurements provided by the customer.
● Changes of mind after an order has been placed.
● Color, texture, or pattern variations that are inherent to fabric or may appear differently on screens.
● Orders that have entered production or have been completed.
● Installation issues resulting from incorrect measurements or mounting hardware not supplied by us.
● Fabric affected by indoor climate changes in customers' homes.
● Lengths that vary by less than 1” due to the nature of textiles.
Order Changes and Cancellations
Order changes may only be requested before production begins. Once production has started, orders cannot be changed, canceled, refunded, or returned.
Damaged or Defective Products
If your order arrives damaged or you believe there is a manufacturing defect, please notify us within 3 business days of delivery. Include clear photographs of the product, packaging, and any damage. After reviewing your claim, we will determine whether the item qualifies for repair or replacement at no additional cost.
Customer Responsibility
Customers are responsible for ensuring that all measurements, specifications, fabric selections, and order details are accurate before submitting an order. We recommend reviewing all information carefully before completing your purchase.
Contact Us
If you have questions about your order or this policy, please contact us before placing your order. We are happy to help ensure your custom items meet your expectations before production begins.
By placing an order, you acknowledge that you have read, understood, and agree to our return policy.